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About email templates

About email templates

Email templates provide boilerplate subject and message content, as well as attachments if needed. You can use email templates as stage items for the different stages in your hiring workflows. See Manage stage items in a workflow.

Using email templates is a great way to make sure you keep applicants informed throughout your hiring process. For example, when an applicant is revealed, you can add an automated message to the “Awaiting Review” stage thanking them for their application. Alternatively, if they are marked as “Not Hired,” you can send an automated disposition email.

  • Default (built-in) email templates – We’ve already crafted some email messages that most companies can use for their hiring needs. You can freely edit the content of these templates (except for their names), but you cannot delete them.

    • Automated Message to Revealed Applicants – To be sent automatically to each applicant who is revealed. It thanks the applicant for applying and alerts them that they will be contacted if their qualifications are a good fit for the position.
    • Automated Rejection Message – To be sent automatically to each revealed applicant who is deemed not to be a good fit for the position. It thanks the applicant for applying and alerts them that their resume will be retained for future consideration.
    • Default Offer Letter – To be sent to the applicant to whom a job offer is made.
    • Default Assessment Invitation – To be sent to those applicants who are asked to take an assessment (such as a test or survey). See About assessments.

    Some default email templates refer to attachments, but the attachments are not associated with the templates themselves. When one of these email templates is used, the referenced attachments will need to be added.

  • Custom email templates – You can have as many custom email templates as you need. For example, you might set up email templates for inviting applicants to first and second interviews. See Add a custom email template.


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