FAQs

FAQs about accounts and verification

• Who is authorized to set up an employer account?
• Why do I need to verify my account?
• Why do you ask for my ID during the verification process?
• Is the verification process secure?
• I didn't receive a confirmation email. What should I do?
• Can I still post a job if my account is not yet verified?

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FAQs about SimplyHired

• What is SimplyHired and how does it work?
• Why use SimplyHired?
• How can SimplyHired help me hire?
• What makes SimplyHired different from other job boards?
• I already use Indeed.com. Is there a benefit to using SimplyHired, too?
• How much does SimplyHired cost?

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FAQs about billing

• How much will my job postings cost?
• Will my per-applicant costs be the same in different locations/markets?
• Will I still be charged if an applicant does not respond?
• How much detail is provided on billing statements?
• How can I get a refund?
• When will my credit card be charged?

FAQs about jobs

• When will my job posts go live?
• What should I include in a job description?
• Why do I have to provide salary information for my job postings?
• Why was my job paused?
• Can I unpause a job?
• Can I still reveal applicants for a paused job?

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FAQs about applicants

• What emails are listed in the Inbox?
• Why can’t I view all answers to my auto qualify/prescreener questions?
• What interviews are listed on the Interviews page?
• I’m not getting enough applicants. How can I get more?
• What applicant information is available prior to paying?
• Is messaging through Smart Matches free?

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FAQs about users

• How can I resend an invitation to a new user?
• How do I change a user’s role?